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Nothing to Lose, Everything to Gain...Collette Vacations Waiver Policy
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With Collette Vacations No Worries Travel Protection Plan, you have nothing to lose
and everything to gain in planning your vacation. That's because our cancellation waiver
allows for cancellation at ANY point in the trip planning process, for ANY reason, prior to the day of departure.
This unique program allows you the comfort and safety of continuing to plan your vacation but allows you the option to change your
mind should individual circumstances change. Now that's peace of mind!
View Plan Details | View Plan Pricing
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Top Three Reasons to Purchase Collette Vacations No Worries Travel Protection Plan
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| 1. |
You can cancel your trip for ANY reason, at ANY time right up to the day prior to departure! No need to navigate fine print; ANY reason is acceptable!
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| 2. |
We are one of only 2 major tour operators who offers a full refund, not vouchers or credits.
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| 3. |
Our travel protection plan gives you peace of mind when you are traveling:
"My husband had an accident in New Zealand. As you may expect, it was quite frightening when we had to leave the tour and be on our own in a strange country, but Collette Vacations insurance sent an American doctor to escort us from the Southland Hospital right to our home in New York. I am so glad we took out the insurance. We can’t thank you enough for caring for your travelers the way you do." Genevieve Gallagher, Clifton Park, NY
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Collette Vacations Waiver Makes News
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Articles highlighting Collette Vacations excellent cancellation waiver have appeared in newspapers around the country including The New York Times, USA Today, The Providence Journal, and more. Here is a sampling of what the press has to say:
"Travelers who book trips through Collette Vacations, have for years been able to buy a cancellation waiver that guarantees a full refund on payments, except the waiver fee itself, in case a customer cancels for any reason."
--Susan Stellin, New York Times, Travel section, March 16, 2003
"A lot of the insurance companies have age restrictions and a lot of them have restrictions for pre-existing conditions -- or you have to cancel for very specific reasons. If we were consumers buying travel, that's not what we would want. And, at Collette Vacations that's not what we want to offer our travelers."
--John Galvin, CFO, Collette Vacations, Quoted in the New York Times, October 7, 2001
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CANCELLATION WAIVER & INSURANCE PLAN |
Payment of a Per Person Waiver Fee guarantees a full refund of all payments (including deposit), except the Waiver Fee itself, made to Collette Vacations for travel arrangements in case of cancellation of your travel plans for any reason prior to the day of departure. The Waiver Fee With Air only covers airline tickets you have purchased from Collette Vacations.
Exception: If you originally purchased non-refundable airline tickets, the Waiver does not provide a refund for the airline tickets in the event of a cancellation. If you choose to cancel your cruise with Collette Vacations and you do travel on the cruise originally booked, no refund will be made by Collette Vacations for your cancellation.
The Waiver Fee does not cover any single supplement charges which arise from an individual's traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement.
Payment of the Waiver Fee (if chosen) must be received by Collette Vacations with your Deposit. The Waiver is non-transferable and valid for each applicant only.
Collette Vacations can assume no responsibility for and cannot be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of Collette Travel Service, Inc. itself, and its own employees. On tour, insurance benefits are provided if you: must interrupt your trip or return home early for a covered reason; incur medical expenses for a covered sickness or injury; need medical assistance or evacuation; suffer a baggage loss or delay; or are delayed on tour for 12 hours or more for a covered reason.
Following is a schedule of the Part B insurance benefits provided.
| SCHEDULE OF COVERAGES
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MAXIMUM BENEFIT AMOUNT
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| PART A – Benefits Provided By Collette Vacations
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Pre-Departure Cancellation Fee & Unused Services Waiver
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Up to Trip Cost
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| PART B – Benefits Provided by the Insurance Company Listed Below
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Accidental Death & Dismemberment
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$25,000
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Medical Expense/Emergency Assistance
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Accident & Sickness Medical Expense
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$25,000
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Emergency Evacuation & Repatriation
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$50,000
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Post-Departure Trip Interruption
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Up to Trip Cost
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Travel Delay (Maximum of $100 per Day)
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$1,500
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Baggage and Personal Effects
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$2,000
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Baggage Delay
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$200
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PART B CONDITIONS & LIMITATIONS
Certain exclusions and limitations apply and are detailed in the Certificate of Coverage. For example, coverage does not apply to: any sickness or condition of you, a Traveling Companion or an Immediate Family Member traveling with you that existed during the 60 days prior to the effective date of the coverages (this exclusion is waived if your plan payment is received by Collette Vacations within 7 days of your initial deposit/payment for your trip and you are not disabled from travel at the time your plan payment is received), suicide, normal pregnancy, war or any act of war, mental or nervous disorders. A Traveling Companion is defined as a person booked to share accommodations in the same room with you during your trip. Sickness or injury must require care by a Physician and must commence while the Travel Protection Plan is in effect for you. This plan does not cover a loss that results from an illness, disease, or other condition (of you, an Immediate Family Member, Traveling Companion or Business Partner), event or circumstance which occurs at a time when this plan is not in effect for you.
Part B of the plan is underwritten by:
Stonebridge Casualty Insurance Company, Columbus, Ohio 464-03
Where to Present Part A Claims
To request a refund under the Cancellation Fee Waiver, please call Collette Vacations and send any unused airline tickets to:
Collette Vacations
ATTN: Customer Service Department
162 Middle Street
Pawtucket, RI 02860
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If cancellation occurs prior to departure, contact the Collette Vacations Reservations Department.
When a client cancels prior to departure any due refunds are processed through the booking agent. Agent commissions are only protected when cancellation penalties of 100% of the tour cost apply.
All Inquiries and Claims under Part B should be reported to the Plan Administrator:
Trip Mate, Inc.*
9225 Ward Parkway, Suite 200
Kansas City, MO 64114
Tel: 800-888-7292
*In CA, dba Trip Mate Insurance Agency
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CANCELLATION WAIVER & INSURANCE PLAN PRICING (Per Person) |
Land Only Clients
- $30 for all domestic escorted tours under 6 days
- $110 for all domestic escorted tours of 6 days or more
- $110 for all international tours 9 days or under (except cruises, Canadian Rockies Train tours, Australia, New Zealand, South America, Africa, South Africa & Egypt)
- $170 for all international tours 10 days or more (except cruises, Canadian Rockies Train tours, Australia, New Zealand, South America, Africa, South Africa & Egypt tours)
- $195 for all Australia, New Zealand, South America, Africa, South Africa & Egypt tours
- $205 for all cruises & Canadian Rockies Train tours
When purchasing pre and post night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your waiver fees. Please confirm with your reservation agent at time of booking.
Air Inclusive Clients
- $60 for all domestic vacations under 6 days
- $140 for all domestic vacations of 6 days or more
- $150 for all international vacations 9 days or under (except cruises, Canadian Rockies Train tours, Australia, New Zealand, South America, Africa, South Africa & Egypt tours)
- $200 for all international vacations 10 days or more (except cruises, Canadian Rockies Train tours, Australia, New Zealand, South America, Africa, South Africa & Egypt tours)
- $225 for all Australia, New Zealand, South America, Africa, South Africa & Egypt tours
- $235 for all cruises & Canadian Rockies Train tours
The Cancellation Waiver fee with air can only be purchased by individuals who have purchased refundable air through Collette Vacations. The air waiver does not cover non-refundable air.
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